To be successful, an eCommerce entrepreneur must quickly respond to customers’ queries and concerns. Providing shoppers chat support is the easiest and most efficient means of doing this. Nevertheless, the task requires some specialized training and is better not assigned to in-house staff. At Sammdataservices.com, we provide economical and effective Email Chat Support Services to help you assuage customers’ concerns and boost sales.
Samm Data has a unique approach and deep expertise in eCommerce Chat Support and provides the best value.
- We will address shoppers’ queries comprehensively in a persuasive language. We will help you minimize shopping cart abandonment.
- As a part of our eCommerce Chat Support Services we will gather data on a shopper’s keyword usage, whether he is a return customer and, in case of a shopper being a return customer, his chat history. This will help you further refine your business strategies.
- We will also help you gauge and gather data on customer expectations. You will, thus, form a better idea of market trends and know what products to offer on your eStore.
- As we provide eCommerce chat support, we will build a database of frequently asked questions so that you develop a clearer understanding of customers’ concerns. This will help you further reduce shopping cart abandonment.
Advantages of making Sammdataservices.com your eCommerce Chat Support Services outsourcing partner:
- At Sammdataservices.com we provide eCommerce Chat Support Services using the latest software. Also, our chat support systems can effortlessly support multiple simultaneous chats.
- We will provide you detailed transcripts of every interaction with the shoppers.
- We are flexible. In case you want us to use chat support software of your preference, we can do that too.
- While providing eCommerce chat support to your customers, we will also look for up-selling and cross-selling opportunities.
- We provide unqualified security. At Sammdataservices.com we use Secure Socket Layer (SSL) based chat systems and protect your information through server authentication and data encryption.
- We provide Email Chat Support Services at the most economical rates.