Marketplace
Management Agency

Expert management across Amazon, Walmart, eBay & more

Marketplace Management Services

Are operational constraints preventing you from scaling your marketplace business? As your catalog grows and you expand to multiple channels, marketplace operations become increasingly complex and time-consuming.

  • Difficulty finding and retaining marketplace specialists with marketplace-specific expertise
  • High cost of building an in-house team with diverse skill sets (PPC experts, content specialists, data analysts)
  • Constant training needs as platforms update policies, algorithms, and features
  • Adding new marketplaces requires starting the learning curve over
  • Manual processes create bottlenecks that prevent scaling efficiently
  • Unable to focus on core competencies (product development, supplier relationships, business strategy)
  • Inconsistent sales growth and limited visibility across marketplaces

As a leading marketplace management agency, we provide the expertise, infrastructure, and execution support needed to manage your operations. We optimize and manage workflows across Amazon, eBay, Walmart, Etsy, Houzz, Overstock, and other marketplaces. Whether you sell on a single marketplace or operate across multiple storefronts, our team delivers platform-specific execution, allowing you to scale and focus on business growth.

End-to-End Marketplace Management Services Across All Major Channels

Marketplace Account Setup

As part of eCommerce marketplace management services, we handle the end-to-end setup of your seller account to ensure compliance with the marketplace’s requirements. We guide you through business verification, provide the required documents, coordinate with platform support to resolve any issues, and configure your seller profile.

  • Register and configure your marketplace account on marketplaces like Amazon, eBay, Walmart, Etsy, and others.
  • Set up essential features like store branding, payment settings, and shipping configurations.
  • Ensure compliance with platform terms of service (ToS) and policies.
  • Integrate marketplace tools and third-party apps for enhanced functionality.
  • Set up tax, pricing, and shipping rules specific to your business needs.
  • Shipping templates, fulfillment method selection (FBA, FBM, SFP), and logistics configuration.
  • User permissions and team access management setup.

Marketplace Product Listing & Optimization

We streamline bulk uploads of your products, ensuring quick, efficient data transfer across multiple marketplaces. Our team ensures that all product attributes, including titles, descriptions, images, pricing, and inventory levels, are accurately mapped to meet platform standards. We also focus on listing optimization, ensuring each product is optimized for search algorithms with targeted keywords, compelling descriptions, and engaging visuals.

  • Manage bulk product uploads with quick, accurate data mapping.
  • Create optimized product titles, descriptions, and bullet points with targeted keywords.
  • Ensure precise product categorization and proper tagging for improved search rankings.
  • Edit & upload well-optimized images, ensuring they meet the marketplace’s standards.
  • Variation listings setup for products with multiple sizes, colors, or configurations under a single parent ASIN.
  • Competitive analysis to benchmark against top-performing listings in your category and identify improvement opportunities.

Marketplace Product Data Management

Our team takes your raw product information—whether it's from suppliers, manufacturers, or internal systems—and processes it to meet the marketplace’s requirements. We identify and correct inconsistencies, fill in missing attributes, eliminate duplicate entries, and ensure that all product information adheres to standardized formats. This process prevents listing errors, reduces suppression risks, and creates a reliable data structure that supports seamless catalog expansion and multi-channel distribution.

  • Cleanse and validate product data to remove inconsistencies and errors.
  • Enrich product data with additional attributes, images, and relevant details for better listing performance.
  • Perform deduplication to eliminate redundant product entries and maintain data integrity.
  • Standardize product data to meet the specific requirements of each marketplace and channel.
  • Ensure compliance with marketplace guidelines and regularly update and maintain product data.

Marketplace Catalog & Inventory Management Services

Maintaining accurate inventory levels and ensuring smooth order fulfillment are critical to protecting your seller performance metrics and customer satisfaction. Our team monitors your stock in real-time, processes orders efficiently, and coordinates with your fulfillment operations to ensure every transaction flows seamlessly from purchase to delivery. We handle inventory synchronization, track shipments, manage order exceptions, and resolve fulfillment issues before they impact your account health.

  • Monitor and update inventory levels across different marketplaces to avoid stockouts or overselling.
  • Align inventory management with the fulfillment methods of each marketplace.
  • Ensure compliance with marketplace-specific shipping and return policies.
  • Automate inventory syncing across platforms for consistent stock visibility and updates.
  • Shipping and tracking management for timely dispatch and accurate tracking uploads.
  • Handle returns, exchanges, and refunds per each marketplace's requirements for smooth customer experiences.
  • Performance metric monitoring, tracking order defect rate, late shipment rate, and cancellation rate to maintain account health.

Marketplace SEO Services

Our team optimizes your listings to align with each marketplace's search algorithm, ensuring your products appear when customers search for relevant terms. We conduct in-depth keyword research to identify what your target customers are actually searching for, strategically place those keywords throughout your listings, and continuously refine your optimization based on performance data. By improving your organic visibility, we help you capture more traffic, reduce your reliance on advertising, and build sustainable, long-term growth on the marketplace.

  • Conduct in-depth keyword research specific to each marketplace.
  • Optimize product titles, descriptions, bullet points, and images for better search rankings.
  • Use A/B testing to improve listings for higher conversion rates continuously.
  • Category selection, ensuring proper classification to appear in relevant search filters.
  • Listing content optimization, incorporating keywords naturally throughout bullet points and descriptions.
  • Long-tail keyword integration for niche search queries with lower competition and higher purchase intent.

Marketplace PPC Services

As a part of online marketplace management services, our team builds and manages data-driven PPC campaigns that maximize your return on ad spend through strategic keyword targeting, bid optimization, and continuous performance analysis. We structure campaigns to capture high-intent shoppers, eliminate wasted spend on underperforming keywords, and scale what's working. Whether you're launching new products that need initial momentum or promoting established listings, we ensure your advertising budget generates profitable growth while maintaining healthy ACoS targets.

  • Keyword research and targeting, identifying relevant search terms that drive conversions.
  • Automated & manual bid management and optimization to maximize ROI and maintain target ACoS.
  • Negative keyword elimination that wastes budget.
  • Budget allocation and pacing to prevent early budget depletion.
  • Ad creative optimization testing headlines, images, and messaging.
  • Performance reporting and analysis tracking: ACoS, ROAS, impressions, CTR, and conversion rates.
  • Seasonal campaign adjustments during peak periods and promotions.

Product Photo Editing & Creative Support

With eCommerce marketplace management services, we handle everything from basic photo editing and background removal to creating compelling lifestyle imagery and 3D product renders that help customers visualize your products in real-world settings. Whether you need polished main images that meet marketplace standards or engaging videos that demonstrate product features, we deliver the visual content that builds trust and drives conversions.

  • Product photo editing, including background removal, color correction, and retouching.
  • Create realistic 3D product models and renders to showcase products from all angles.
  • Design lifestyle images that highlight products in relatable, real-world settings.
  • Edit product videos for use in ads, listings, and social media.
  • Infographic design highlighting key features, dimensions, and benefits.
  • Ensure all images and videos meet marketplace-specific requirements and optimization standards.

Marketplace Customer Support Services

Responsive, professional customer service directly impacts your seller ratings, product reviews, and long-term marketplace success. Our marketplace management company manages all customer interactions on your behalf, responding promptly to inquiries, resolving issues before they escalate to negative feedback, and maintaining the high service standards that marketplaces reward. We handle pre-sale questions that help close sales, manage post-purchase concerns, process returns efficiently, and turn potentially negative experiences into positive outcomes.

  • Marketplace customer service management to handle inquiries, complaints, and product-related questions.
  • Handle returns, exchanges, and order issues with efficiency and care.
  • Provide consistent, professional communication to ensure customer satisfaction.
  • Offer multichannel support across email and chat based on marketplace requirements.
  • Track customer feedback to improve service quality and resolve recurring issues.

Content & Product Description Writing Services

Our copywriters craft persuasive, SEO-optimized content that adheres to marketplace guidelines. For extensive catalogs, we leverage AI generative tools to create descriptions at scale, while our experts refine and edit every piece to ensure quality, accuracy, and brand consistency. We write benefit-focused bullet points that highlight what matters most to buyers, detailed descriptions that build confidence in your product quality, and brand content that differentiates you from competitors.

  • Write clear, persuasive product descriptions that highlight key features and benefits.
  • Optimize content with relevant keywords for better search ranking.
  • Craft unique, engaging copy that aligns with brand voice and marketplace standards.
  • Ensure descriptions are fully optimized for readability and conversions.
  • Create category-specific content to improve product discoverability and relevance.
  • A+ Content writing for developing brand stories, comparison charts, feature modules, and enhanced product pages.

Marketplace Account & ASIN Reinstatement Support

Our team specializes in quickly reinstating suspended accounts and ASINs by crafting compelling, well-documented appeals that address specific concerns. As a part of marketplace account management services, we thoroughly analyze suspension notices, identify root causes, develop comprehensive action plans, and communicate directly with marketplace teams to expedite resolution. Whether you're facing account-level suspensions, ASIN restrictions, or intellectual property complaints, we leverage our experience navigating marketplace policies to restore your selling privileges and get you back to business.

  • Analyze suspension causes and prepare detailed, platform-compliant appeals.
  • Communicate directly with marketplace support teams to expedite reinstatement.
  • Implement corrective actions to address policy violations and ensure future compliance.
  • Optimize account settings and product listings to prevent future suspensions.

Marketplace Health Monitoring Services

Our team continuously monitors all performance metrics, policy compliance indicators, and account health scores to catch issues before they escalate into suspensions or restrictions. We track order defect rates, late-shipment rates, customer service performance, and policy violations in real time and take immediate corrective action when thresholds are approached. By maintaining proactive oversight of your account status, we protect your selling privileges and resolve performance notifications quickly.

  • Performance metrics tracking (order defect rate, cancellation rate, late shipment rate, etc.).
  • Policy compliance monitoring, ensuring your listings remain compliant.
  • Account health dashboard reviews, analyzing account status, warnings, and at-risk indicators.
  • Performance notification resolution addressing policy violations, customer complaints, and performance alerts promptly.
  • Voice of Customer feedback analysis, reviewing customer experience metrics, and negative feedback themes.
  • Implementing preventive measures before metrics approach critical thresholds.

Schedule Your Free Consultation and Receive a Detailed Performance Audit

  • Review your account health, listing quality, and growth challenges
  • Identify gaps in your listings, SEO, and PPC strategy
  • Uncover hidden opportunities to boost visibility and sales
  • Receive a customized roadmap for scaling your marketplace presence

Request a Free Audit!

Comprehensive Support Across All Leading eCommerce Marketplaces

Beyond these major marketplaces, we also manage end-to-end operations on:

Selling Across Multiple Channels or Expanding Beyond One Marketplace?

As you expand across marketplaces, manual management becomes challenging. Inventory errors, listing inconsistencies, and disconnected workflows create operational bottlenecks that limit growth. Our team leverages industry-leading multichannel management tools, such as ChannelAdvisor (Rithum), to centralize your operations, synchronize inventory in real time, and optimize performance across every channel you sell on.

We work with the platforms that best fit your business needs:

Rithum

Zentail

Sellbrite

SellerCloud

CrazyLister

LinnWorks

Our Workflow for Driving Results Across Marketplaces

With a free account audit, we review your current marketplace setup, analyze key performance metrics, and identify optimization gaps. This includes a detailed audit of your listings, advertising performance, inventory management workflows, and overall account health.

Once we align on scope and objectives, we formalize our partnership with project-specific NDAs to protect your data. Our team configures secure access to your marketplace accounts, integrates necessary tools, and establishes communication protocols. You're assigned a dedicated team & a project manager who serves as your primary point of contact.

We establish clear timelines and KPIs aligned with your growth objectives. Our team takes over daily marketplace operations—managing listings, setting up campaigns, monitoring inventory, handling customer support, and ensuring compliance. We continuously optimize based on performance data to maximize visibility and sales.

You receive weekly performance updates with detailed marketplace analytics and reporting to track progress. Monthly reviews with our VP of Operations ensure alignment on goals and strategic direction. We maintain 24/7 account monitoring with immediate escalation for urgent matters.

As your business grows, our eCommerce marketplace management services provide flexible support for peak seasons, new marketplace launches, category expansions, and international growth—ensuring your operations scale efficiently

Why Leading Brands Choose SAMM Data As Their Marketplace Management Agency?

With over 25 years of industry expertise, we’ve supported more than 3,500 clients, from startups to established brands and Fortune 500 companies. Our proven track record in eCommerce marketplace management ensures that your business scales efficiently, maintains operational excellence, and gets more sales.

Transparent Reporting

  • Continuous tracking of SLAs, KPIs, and performance metrics aligned with established SOPs
  • Assigned project managers providing dedicated oversight and execution
  • Weekly strategy & feedback calls for issue resolution and performance optimization
  • Monthly progress reviews with the VP of Operations, ensuring goal alignment and strategic direction

Aligned with Your Timezone

  • Team members working in your time zone for seamless collaboration
  • Round-the-clock account monitoring, identifying and resolving issues proactively
  • Continuous shift-based coverage, maintaining consistent account attention
  • Immediate escalation process for time-sensitive matters needing urgent resolution

Quick Support for Scalability

  • Rapid team scaling during peak seasons (Q4, Black Friday, Cyber Monday, holiday rushes)
  • Flexible support for specific initiatives like expanding to new marketplaces, category expansion, or international growth
  • Quick resource allocation to meet changing business needs without delays

Complete Data Security

  • ISO 27001 certified for data and information protection
  • NDAs specific to each project
  • Advanced firewall protection, layered IP security, and encrypted VPN connections
  • Secure email and FTP protocols, preventing unauthorized data access

Team of Category Experts

  • Extensive experience managing over 35 product categories across multiple marketplaces
  • Deep understanding of what drives success in your specific niche
  • Expertise in identifying trends, consumer behavior, and competitor strategies within your category

AI + Human Collaboration

  • Seamless integration of AI in key processes, ensuring enhanced efficiency without compromising quality
  • Use of AI & automation for data analysis, dynamic pricing, and ad bidding strategies
  • Marketplace experts providing strategic direction and decision-making

Unlock Growth & Transform Your Marketplace Performance with SAMM Data

Whether you're selling on a single marketplace or scaling across multiple channels, our proven strategies and hands-on execution can help you drive the visibility & sales you're looking for. Share your requirements at info@sammdataservices.com.

Frequently Asked Questions: eCommerce Marketplace Management Services

The timeline depends on several factors, including the number of products/SKUs you're launching with, whether category approval is required, and the complexity of your product data. Basic account setup (registration, verification, payment configuration) typically takes 1-2 weeks, but full onboarding, including product listings, can vary significantly based on catalog size. Schedule a call with us to get a customized timeline.

Yes, our marketplace management agency can manage multiple accounts on different marketplaces. We specialize in multichannel marketplace management, ensuring seamless integration of your inventory, listings, and orders across marketplaces such as Amazon, eBay, Walmart, and more.

Yes, we offer flexible support for international growth. Whether you’re expanding to new marketplaces or introducing new product categories, our team helps you navigate local market dynamics and ensures compliance with international selling regulations.

We track metrics that matter to your business—sales revenue, conversion rates, ACoS/ROAS, organic rankings, account health scores, and customer satisfaction. You'll receive weekly performance updates and monthly strategic reviews with actionable insights and recommendations.

We monitor reviews continuously and respond professionally to negative feedback where appropriate. We also proactively resolve customer issues before they lead to negative reviews and implement product or service improvements based on feedback patterns.

As a leading marketplace management agency, we have extensive experience launching and scaling private label brands. This includes brand registry, A+ Content creation, storefront design, brand protection, and strategies to differentiate your products from competitors in tough categories.

Get In Touch

Just fill out the form and we will call you back. Or you can contact us via: info@sammdataservices.com.