Amazon Account Health Management Agency

Prevent Suspensions and Keep Your Metrics Above Amazon's Compliance Standards

  • Real-time performance metric monitoring
  • Immediate violation response and resolution
  • Policy compliance tracking and updates
  • Appeal management and reinstatement support

Amazon Account Health Management Services

Your Account Health Score Determines Your Revenue — We Keep Both Above Threshold.

Amazon’s strict performance metrics directly impact your selling privileges, and failing to meet these standards can lead to severe consequences, including ASIN suppression, listing restrictions, or even account suspension. With metrics tied to customer service, fulfillment accuracy, policy adherence, and product listings, any violation can trigger immediate action from Amazon. Not only does a suspended account freeze your revenue, but your business still faces ongoing expenses. Moreover, the reinstatement process can stretch over weeks without a guaranteed resolution.

At SAMM Data, we ensure your Amazon account stays healthy, compliant, and profitable. Our team actively monitors your account’s performance against Amazon’s strict thresholds, addressing potential issues before they escalate. As a part of Amazon account health services, we don't wait for problems to arise—we track your metrics in real time and act immediately on policy violations, ensuring swift resolution and minimal disruption.

  • Real-time tracking of performance metrics to ensure compliance with Amazon's policies
  • Rapid action on policy violations, customer feedback issues, and performance drops
  • Continuous alignment with Amazon’s evolving policies to minimize the risk of account flags
  • Buy Box and Prime eligibility protection through performance optimization above competitive benchmarks
  • Comprehensive audit and analysis of account health metrics to prevent future violations
  • Expert escalation and tailored appeal strategies for swift reinstatement of suspended accounts or ASINs

We Monitor Every Metric Amazon Measures — And Keep Your Store Compliant

Amazon evaluates your account across seven critical performance areas. Each metric has defined thresholds, and violations trigger immediate consequences ranging from category restrictions to full account suspension. As a part of Amazon account monitoring services, we actively manage every component of your Account Health Dashboard to ensure you remain compliant, competitive, and continuously selling.

Amazon's Requirement
Our Management Approach
Account Health Rating: Maintain 'Good' Status
With account health rating services, we track your AHR to ensure it stays in the "Good" range. If your AHR dips into "At Risk" or "Critical," we intervene immediately to address any policy violations and prevent potential account deactivation.
Order Defect Rate: Stay Under 1%
We keep your ODR below 1% by promptly addressing negative feedback, A-to-z Guarantee claims, and chargebacks, safeguarding your account from deactivation risks.
Cancellation Rate: Keep Below 2.5%
We closely monitor your cancellation rate, keeping it under 2.5%. By identifying and minimizing seller-initiated cancellations, we protect your account from potential penalties.
Late Dispatch Rate: Maintain Under 4%
We ensure your LDR remains below 4%, addressing late shipments proactively to avoid customer dissatisfaction, negative feedback, and increased A-to-z claims.
Valid Tracking Rate: Exceed 95%
We maintain your VTR above 95%, ensuring that customers receive timely, accurate tracking information. This helps protect your eligibility for Premium Shipping and guarantees delivery.
On-Time Delivery Rate: Target 97%+
We focus on improving your OTDR to exceed 97%, enhancing your eligibility for faster delivery promises and improving your conversion rates.
Invoice Defect Rate: Stay Under 5%
We keep your IDR below 5% by ensuring timely invoice uploads for Amazon Business customers, streamlining your tax and accounting processes.

Amazon Account Health Management Services: From Prevention to Reinstatement

Performance Metric Monitoring & Optimization

Your performance metrics impact your account health, Buy Box eligibility, and Prime status. With continuous Amazon seller account monitoring, we proactively optimize your metrics across all categories, keeping them well above Amazon’s thresholds. Instead of waiting for warnings, we analyze your performance, identify areas for improvement, and implement targeted actions that boost metrics, enhance the customer experience, and increase conversions.

  • ODR, CR, and Late Dispatch Rate improvement programs.
  • Valid Tracking Rate compliance for seller-fulfilled orders.
  • On-Time Delivery Rate enhancement for faster shipping eligibility.
  • Invoice Defect Rate management for Amazon Business accounts.
  • Benchmark analysis against category standards.

Policy Compliance Management

We ensure your account stays compliant with all marketplace policies, minimizing the risk of violations and suspensions. As a part of Amazon account health consulting services, our team continuously monitors policy changes and aligns your operations to stay ahead of potential issues. We conduct regular product listing reviews & also perform category-specific audits, proactively implementing updates to keep your business aligned with Amazon’s evolving requirements.

  • Continuous policy monitoring and operational alignment.
  • Product listing compliance reviews (restricted products, gated categories).
  • Intellectual property and authenticity compliance.
  • Category-specific requirement audits.
  • Proactive policy update implementation.

ASIN-Level Health Management

As a part of Amazon account health management services, we focus on maintaining the health of each individual ASIN to ensure your listings remain active and compliant. Our team quickly resolves listing suppressions and handles reactivation processes to minimize disruption to your sales. We also handle restricted product compliance, assist with ungating, and provide support for product authenticity verification.

  • Listing suppression resolution and reactivation.
  • Guidance on image, title, and description compliance to avoid suppression.
  • Support for product authenticity documentation and verification.
  • Ongoing ASIN performance tracking.
  • Individual ASIN appeal management.

Customer Feedback Management

We help you maintain a strong reputation on Amazon by actively managing customer feedback and resolving issues that could affect your account's health. As a part of Amazon seller account health services, our team ensures that negative reviews, complaints, and A-to-z claims are addressed promptly to protect your seller rating. We monitor customer sentiment proactively, respond strategically to complaints and claims, and identify root causes that drive recurring issues.

  • Monitor and analyze customer reviews and ratings.
  • Promptly address and resolve negative feedback.
  • Manage A-to-z claims to minimize impact on account health.
  • Request feedback removal when compliant with Amazon policies.
  • Provide ongoing guidance for maintaining a positive seller reputation.

Account/ASIN Suspension Appeals & Reinstatement

Account or listing suspensions can halt your revenue. With Amazon account monitoring services, we handle every aspect of your account/listing suspension appeal to get you back to selling quickly. Sellers often receive vague rejections and struggle to respond effectively. We manage the entire appeal process—assessing your case, crafting a tailored POA, and engaging directly with Amazon to resolve issues and minimize downtime.

  • Plan of Action (POA) development and submission.
  • Multi-level escalation to Amazon Seller Performance teams.
  • Supporting documentation preparation and evidence compilation.
  • Follow-up management and resubmission strategies.
  • Post-reinstatement monitoring to prevent repeat violations.

Preventive Account Health Audits

As a leading Amazon account health monitoring agency, we identify vulnerabilities before they trigger warnings, flags, or suspensions. We conduct a deep, systematic evaluation of your entire account, uncovering hidden risks across performance metrics, policy adherence, listing compliance, and operational workflows. We provide clear, actionable steps to resolve risks early and keep your account stable—whether you're safeguarding your business, preparing for peak seasons, or scaling your operations.

  • Comprehensive review of Account Health Dashboard metrics.
  • Audit of all active ASINs for suppressed listings or compliance gaps.
  • Policy compliance risk analysis, including restricted products, listing accuracy, claims risk, etc.
  • Operational workflow assessment (shipping performance, customer service, cancellations, returns management).
  • Detailed risk report with prioritized corrective action plan.

What's Your Amazon Account Health Status Right Now?

  • Green Status: Account performing well—but one policy change could shift you to yellow
  • Yellow Status: Warning signs active—you're one metric breach from restrictions
  • Red Status: Non-compliant account facing immediate suspension risk

Don't wait for Amazon's suspension notice. Get a professional account health assessment that reveals your current status, identifies vulnerabilities, and provides a prioritized action plan.

Request a Free Audit!

The Proof is in the Performance: Explore Our Real Client Stories

How We Protect Your Seller Performance With Amazon Account Health Monitoring Services?

1

Monitor → Detect issues before Amazon does

  • Amazon account health consulting with real-time tracking of your Account Health Dashboard
  • Priority notifications for threshold proximity and policy flags
  • Daily performance checks across ODR, LSR, VTR, A-Z claims, and compliance warnings

2

Respond → Address violations immediately

  • Quick strategy on new Amazon warnings or notices
  • Execute immediate corrective actions for flagged issues and performance drops
  • POA drafting and submission when applicable, with supporting documentation

3

Resolve → Fix root causes, not just surface-level problems

  • In-depth analysis of compliance gaps and metric degradation patterns
  • Root cause identification across operations, fulfillment, and customer service
  • Implementation of corrective action plans with documentation and evidence compilation

4

Protect → Build long-term compliance plan

  • Custom SOPs, best practice guides, and seller checklists tailored to your operations
  • Continuous policy monitoring and operational alignment with Amazon's evolving requirements
  • Monthly strategic reviews with trend reporting and performance optimization recommendations

Supported Amazon Sellers Across All Global Marketplaces

Why Top Amazon Sellers Trust Our Account Health Management Services?

With 25+ years of experience, we have helped 3500+ brands establish, manage, and grow their business on Amazon. As a leading Amazon account health management agency, we prioritize long-term account stability. With real-time monitoring, our team ensures that issues are identified early and resolved before they impact your revenue. Our approach goes beyond reactive fixes—we follow structured processes & compliant workflows that keep your account protected as Amazon’s policies evolve.

Complete Data Security

  • ISO 27001–certified data security
  • Project-specific employee confidentiality agreements
  • Advanced firewalls and secure VPN access
  • Encrypted email and file transfers
  • Secure, access-controlled facilities

Category Experts

  • Specialists across 35+ product categories
  • Deep knowledge of niche market & category trends
  • Decisions based on real category insights
  • Category-specific compliance checks and listing improvements

Multi-Channel Expertise

  • Support for all major marketplaces
  • Consistent brand, pricing, and catalog management
  • Centralized operations using tools like Linnworks and ChannelAdvisor
  • Unified reporting and cross-channel strategy alignment

Aligned With Your Time Zone

  • Teams scheduled to match your time zone
  • 24/7 monitoring for proactive issue response
  • Shift-based coverage with zero downtime
  • Instant escalation for urgent issues

Scalable Engagement Models

  • Flexible hiring: full-time, part-time, or fixed-cost
  • Dedicated Amazon VAs for any scope of work
  • Scale team size up or down as needed
  • No long-term commitments required

Transparent Reporting

  • Continuous SLA and KPI tracking
  • Dedicated project manager oversight
  • Weekly review and feedback calls
  • Monthly strategic reviews with senior leadership

Trust Your Account Health to Amazon Specialists

Account health management requires constant attention and immediate response capability. Our team provides the professional oversight your account needs—from daily monitoring to appeal management and long-term compliance strategy.

To discuss your requirements or get a free quotation for our Amazon account monitoring services, write to us at info@sammdataservices.com.

Got Questions?

We’ve Got Answers About Amazon Account Health Management Services

Yes. At our Amazon account health monitoring agency, a limited, permission-based access is required to monitor performance metrics, respond to notifications, and manage compliance tasks securely. Access levels are customized based on your comfort and Amazon’s policies.

Yes. Early warnings are recoverable if addressed quickly and correctly. A swift response with proper documentation, corrective actions, and communication can prevent escalation toward suspension.

As part of our Amazon account health monitoring services, we keep a close watch on your Seller Central notifications and performance alerts throughout the day. Our team is notified the moment a new warning or violation appears, and we typically respond within minutes to prevent the issue from escalating or negatively affecting your Account Health Rating.

As a leading Amazon account health management agency, we manage the full reinstatement process—case review, POA creation, escalation, documentation, and communication with Amazon—until your listing or account is restored.

Absolutely. As a part of Amazon account health monitoring services, we manage account health for both fulfillment methods, including FBA inventory issues, shipment discrepancies, stranded inventory, and FBM performance metrics.

The complimentary assessment includes a preliminary review of your Account Health Dashboard, identification of critical issues or immediate risks, basic performance metric analysis, and a consultation call to discuss findings. This helps you understand your current status and risk exposure with no obligation to proceed.

Yes. As a top Amazon account health monitoring agency, we handle the full spectrum of FBA inventory health challenges, including resolving stranded listings, fixing shipment discrepancies, addressing inventory defects, and managing reconciliation disputes with Amazon. We also monitor storage limits, restock recommendations, and stranded or suppressed FBA units to ensure your inventory stays active & compliant. Our goal is to prevent inventory-related flags that can impact your account health or sales performance.

The timeline varies based on current status and specific issues. Minor metric improvements can show progress within 7-14 days. More significant improvements—such as reducing ODR from near-threshold levels or resolving complex policy violations—may take 30-60 days as Amazon evaluates performance over rolling time periods.

Yes. Buy Box and Prime eligibility are often impacted by performance metric degradation or fulfillment issues. We identify the specific factors causing the loss (whether ODR, late shipment rate, VTR, or other metrics), implement improvement strategies to restore performance above competitive thresholds, and work to regain your lost eligibility.

Get In Touch

Just fill out the form and we will call you back. Or you can contact us via: info@sammdataservices.com.